FAQs

What is Repatriation?

Repatriation is the act of restoring a person to his or her native land. In this context repatriation is taking home the body or human remains of someone who has died or been buried in a foreign land; a land that is not of his birth or that of his ancestors. There may be a personal desire to be buried in the native country that person was born in. Alternatively, the family may feel that the person’s soul may not be at peace if the body was buried anywhere but their homeland.

What is the cost of a funeral?

Funeral costs vary, it is important to understand exactly what is included in the package

Where is a burial service held?

A burial service can be held at a:

  • Churchyard
  • Cemetery
  • Home Compound

The burial plot will typically be prepared in advance, making sure it is the correct size to accommodate the coffin and also in the right location, ready for when the service takes place.

What happens at a burial service?

A burial service usually takes place after the main funeral service. It is common tradition to scatter soil onto the coffin after it has been lowered, while other people may choose to throw funeral flowers into the grave. When the ceremony concludes, family and friends place floral tributes near the grave.

What are some of reasons for Exhumation?

  • Repatriation of the remains to one’s birth place in another community, province or country.
  • Reinterment of the remains in a family plot in another section of the cemetery.
  • Relocation of the remains to a cemetery in another community, province or country where the family has established a permanent residence.
  • Relocation of the remains of a war veteran from a common grave to an interdenominational plot dedicated as an honoured place for Veterans.
  • Scatter previously interred cremated remains.
  • Conduct additional forensic investigations.
  • Determine the identity of the remains by DNA testing.

What is a post-mortem examination (or autopsy)?

A post-mortem (or autopsy) is an examination of a deceased person by an Anatomical or Forensic Pathologist to obtain clinical information related to any disease present as well as the cause of death.

What should I do when a family member has died?

If the deceased has been ill for some time and the death is expected, the family should first call their doctor who will need to visit the deceased and certify life extinct. If death happens in residential area, a police abstract should be obtained. If a person dies in a medical facility, a doctor’s summary will be provided. The family could then contact the funeral director to engage their services, but generally a funeral director will not transfer a deceased from the place of death until the attending doctor has issued the required documentation.

Is embalming necessary?

Embalming sanitizes and preserves the body, retards the decomposition process, and enhances the appearance of a body disfigured by traumatic death or illness. It makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them. Embalming the body enables mourners to view the deceased if they wish. The emotional benefits of viewing the deceased are enormous, particularly to those having difficulty dealing with the death.

Is embalming mandatory by law?

No. But, certain factors of time, health and possible legal requirements might make embalming either appropriate or necessary. Please note that embalming may be required if the deceased is being transported by air to another country where local laws need be observed.

Can I have a visitation period and a funeral service if cremation is chosen?

Yes. Cremation does not preclude having a visitation period and a funeral service. Cremation is simply one option for final disposition of the body.

If a death occurs at night, do I have to call Umash immediately?

Yes. We have a team working 24/7. We are able to guide you in documentation and thereafter we shall facilitate collection for preservation of remains.

How can I subscribe to your insurance cover?

As soon as you fill proposal form, provide identification documents and pay the premiums.

How can I access proposal forms?

The documents are available through Umash offices and agents. The application forms are also downloadable in our website.

How are insurance renewals handled?

We send renewal notices through SMS and email alerts.

How does a client know they are covered?

We issue membership certificates to active members.

How long are the waiting periods in insurance packages?

We apply waiting periods depending on the age of the applicant.

What is the grace period for renewals?

We give a 60 days period to renew.

How can I pay premium?

Paybill 129250

Can I pay in instalments?

Yes, we allow customers to remit premiums within 3 months

What are the requirements to pay claims?

A fully filled claim form by next of kin, burial permit, police abstract in case of accident, ID copy of the beneficiary and ID copy/birth certificate of the deceased.

Do you work with other morgues/crematoriums in service delivery?

Yes. We maintain client preference and work with mortuaries in Kenya.

What is the geographical reach for the insurance eligibility?

We are able to deliver services within Kenyan territory.

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